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Real-world strategy

February 19, 2013

Still tops in its niche, Best Buy is struggling to stay ahead of discount and online rivals. Who better to come up with creative business solutions than 窪蹋勛圖厙 students?

Can 窪蹋勛圖厙 save Best Buy?

Thats your company, business professor Caroline DAbate 93 told this springs teams and coaches in the MB 107 course. Take a look at that stock value, she said, pointing to a down-sloping line. Yikes! Then she asked, Anyone want to guess what company that is?

Turns out its Best Buy, the worlds largest consumer electronics chain, which had better-than-expected holiday-season sales but still faces an uphill battle to fend off discount and online rivals. Certainly, Best Buy isnt sitting still. Maybe you saw its Super Bowl ad, starring actress Amy Poehler as a retail employees nightmare. Or heard that the company will match online prices beginning in March.

Your job, she informed the 120 students, is to add 10% to Best Buys operating profits by year-end 2016. Coordinator of the introductory, case-study-based business course, now in its 31st year, DAbate said, Well have a dry run in mid-March. Then on April 26 at the Courtyard Marriott, youll be presenting your business plans to executives.

At these presentations, the mostly first-year students get immediate feedback, including a grade, from real-life business execs like Christopher Graves, global CEO of Ogilvy PR; Deborah Monosson, president and CEO of Boston Financial & Equity; and David Marks, chief investment officer of Cuna Mutual Group. Its intimidating and invigorating, and its a great introduction to the business world. The relevance of this experience for our students is huge, says DAbate. Whether from current students or alumni, I often get the same response: Im so glad I took that course.


Watch this video for an in-depth look at MB 107.

DAbates faculty colleague Catherine Hamilton recommended that students use the strategy diamond of markets, customers, and geography. Based on these three variables, she said, how do you differentiate a Sony TV at Best Buy from one on Amazon or at Walmart? Thats your challenge, and its a big one. Best Buy reminds me of Borders, and as you know its not in town anymore.

Whats the fundamental goal of every business and organization? asked professor Mark Youndt. To create value in the market placethe difference between willingness to pay and cost. One way or another, your team has to figure out how to increase the willingness to pay or create value.

Rebecca McCourt 14, one of the two student coordinators, along with Tyler Orfao 13, had some more basic advice. Put in the hard work now so you can get the most out of your dry run, said the business major and computer science minor. Its easy to put off the work because the executive presentations seem so far away. But if you treat the dry run as the real thing, youll just have some minor tweaks, and youll have a great presentation.

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